Mountain States Toyota And Scion
(303) 302-8888
Hours of Operation
Sun Closed;Mon: 7:00 a.m.-9:00 p.m.;Tue: 7:00 a.m.-9:00 p.m.;Wed: 7:00 a.m.-9:00 p.m.;Thu: 7:00 a.m.-9:00 a.m.;Fri: 7:00 a.m.-9:00 p.m.;Sat: 8:00 a.m.-9:00 p.m.;
Reviews
Review it at YellowPages.com
Very Unprofessional
Posted bydenvergal3782on 11/18/2009
I recently purchased a used car from Mountain States and had a very inexperienced salesman whom no one offered help to since it wouldn't be "their sale." During the test drive the SUV ran out of gas and we waited 25 minutes on the side of an access ramp onto the interstate before anyone came to the poorly trained salesman's help. After negotiations we came to a final price with taxes already calculated in and made an agreement. Then after being processed through financing (after a 45 minute wait) the finance guy said that taxes were miscalculated and I actually owed $600 more on the final price. They are a bunch of crooks. I have called up there 6 times and never received a clear answer on my account number. If i would have known the kind of dealership this was before hand, i would have never bought a car from them. Be advised your money is better spent at a place that cares about there customers even after the papers are signed.
Dishonest Service Department and the manger called Mike
Posted byProsAndConson 10/9/2009
Mountain States Toyota service department is run by crooks. When I called them to make an appointment for alignment service, I asked for a price quote. The service manager Eric quoted me $59 based on the model/year of my car. But when I brought in the car for service, the service manager Victor told me the price was $79. I told him the quote I was told, Victor was willing to honor the price I was quoted. But after my car was pulled into the service bay, a higher ranked service manager Mike came to me and said that if I chose to do the $59 job, it would be "total waste of my money and time." If I wanted to get the job done right, I had to pay at least $69. they even predicted that I might need to pay hundreds of dollars extra if any parts needed to be replaced. So I told him again about my conversation with Eric, Mike said that Eric was not here and he saw no proof of it (i.e., I was lying). At that point, I realized that this shop was run by people that lack basic honesty. If I allowed them to service my car, they could come up any reason they wanted for unnecessary repairs. I would not be technically savvy enough to sort out truth, half truth, and total lies. So I decided to stop the work and leave. Yes, I wasted my afternoon. But at least I cut my losses.
Sleezy, Unpleasant
Posted byJustSayNoToyotaon 10/8/2009
Mountain States Toyota service department is run by crooks. When I called them to make an appointment for alignment service, I asked for a price quote. The service manager Eric quoted me $59 based on the model/year of my car. But when I brought in the car for service, the service manager Victor told me the price was $79. I told him the quote I was told, Victor was willing to honor the price I was quoted. But after my car was pulled into the service bay, a higher ranked service manager Mike came to me and said that if I chose to do the $59 job, it would be "total waste of my money and time." If I wanted to get the job done right, I had to pay at least $69. they even predicted that I might need to pay hundreds of dollars extra if any parts needed to be replaced. So I told him again about my conversation with Eric, Mike said that Eric was not here and he saw no proof of it (i.e., I was lying). At that point, I realized that this shop was run by people that lack basic honesty. If I allowed them to service my car, they could come up any reason they wanted for unnecessary repairs. I would not be technically savvy enough to sort out truth, half truth, and total lies. So I decided to stop the work and leave. Yes, I wasted my afternoon. But at least I cut my losses.
