Blockbuster

Unprofessional Store Manager : $$$ Rip Off

Posted byDenver Revieweron 11/13/2009

I was improperly charged for a movie because the system said it was never returned. I knew I took back the very next day. I called the store and an employee investigated it for me. She found the movie in the store. She gave me a refund of the $30+ movie charge. She also gave me a credit for the movie rental. When I returned to the store for additional rentals the Store Manager Carlos rebuked my store credit. He argued with me in front of other customers stating that my movie was late by 15 days. He was very uncooperative so I left the store and I called him later to discuss it further. He was very unprofessional and said it was insulting to him to suggest that the store did not properly record my movie rental and its return. This store's management lacks essential training and basic competency of customer service. I will never return to this store due to the Store Manager Carlos.