Big Sky Shuttle
In Business Since 2009
(303) 300-2626
About Big Sky Shuttle
PASSENGER TRANSPORTATION ARRANGEMENT
Reviews
Review it at YellowPages.com
bigskyshuttle travel date dec 25,2009
Posted byrubina2004on 3/8/2010
first of all we had to wait 45 minutes at Denver airport for the shuttle to arrive.The van reeked of smoke ! on our way to copper we had to make an un scheduled unexplained diversion and stop to drop off a personal friend of the driver the staff was rude and unpleasant and the driver started smoking in our faces as soon as we came to our destination Big sky has a 48 hour cancellation policy so we cancelled the return trip as soon as we settled in copper, both by phone and e mail. we were advised that we will receive a refund.Guess what we have not receive a refund. I have called several times but the supervisor has not returned my call as of today! Unless you have no choice avoid at all costs, not worth the money you think you are saving
Utterly Unreliable
Posted bypuffy0889on 1/7/2010
First, they lost our reservations, were late, and made us turn around once we got in the shuttle. Now, we are left stranded in our hotel with no choice but to change our flights. The company was completely indifferent even though we called in advance to confirm the night before.
Double Billing
Posted byClarence38on 12/21/2009
We were double billed for prearranged transportation to and from downtown Denver to attend a Disabled American Veterans Convention in August. To date the refund has not been made. Would not recommend .
Totally Undependable
Posted bymike.ferrison 11/27/2009
Did not show for a pre-reserved, prepaid shuttle ride on Nov 21 to the Denver airport from a local hotel leaving three adults stranded at 4;45 am. I called most every day since for an explanation and a refund. To this day, Nov 27, I have received neither. I have had to call my credit card company who has set-up a dispute file and today will call the BBB, which unfortunately, Blue Sky prominently displays on their web ad. BEWARE.
Four hours ought to be enough to get to the airport on time
Posted byJeanj40on 2/26/2009
We almost missed our flight because the company dispatcher called our driver as we were on our way to the airport to pick up five passengers that got in a car wreck. We had to take Hwy 6 which is the old route into Denver. Since we weren't asked if we minded if they picked these people up. (and I admit I wanted to help out); I asked our driver if we would make our flight and he assured me this was a short cut. Ya right. When we got to the place where this stranded family was supposed to be they were no where to be found, There was basically a blizzard happening. Our driver spent twenty minutes looking through buildings at Arapahoe basin trying to find them before I finally had enough and told him we really needed to go. We got stuck in snow the parking lot, and when we finally got out he couldn't make it up the road we needed to go on, so he had to back up back down the road and back track to get back onto the highway we should have taken in the first place. Long story short. My husband notified the airline what was happening and they told him what the latest time we would be able to check in to make our flight was. Needless to say it was a stressful ride. I had three high school boys with me that would miss another day of school. We were one minute late, but the airline still allowed us through, but we had to run all the way to the plane since they would not hold it for us. I asked our driver when he dropped us off at the terminal what would happen if we missed the flight and he said "I don't know" We would have had to spend the night in a hotel since there were no other flights that night, and pay $100.00 per ticket to change them. Would the company have reimbursed us? I doubt it. I wouldn't use this company again. Use Colorado Mountain Express
